warranty claim tenant

customer number*

mail*

phone*

customer name*

address (street)*

address (zip code)*

address (city)*

country*

reason for complaint (To check the identity of a device, the serial number must be given when making a complaint.)

object of complaint*
– Bitte auswählen –devicetrailer-/ vehicle-/ container bodyother installations
description of the defect*

serial no*

other complaints
– Bitte auswählen –1234

message

I have read the privacy policy. (We process all data marked as voluntary on the basis of your consent).*privacy

I accept the general terms and conditions of DANSTEP GmbH. In addition, I accept the following agreements - Defective internals must be returned postage paid within 14 days of receipt of the replacement unit to the following address - DANSTEP GmbH, Liegnitzer Straße 5, 42489 Wülfrath. Installations which are not returned to DANSTEP GmbH in due time will be invoiced by DANSTEP GmbH at the individual purchase price of the replacement part. IMPORTANT: Please compare our General Terms and Conditions and/or your signed rental agreement regarding place of performance, possible shipping times and minor repairs. In order to evaluate your claim, we absolutely require a craftsman's report or sufficient photo documentation, insofar as you cannot come to us with the defective product. DANSTEP GmbH does not assume any costs for third-party service providers (including craftsmen). For this reason, we provide you with the option of sending pictures of the defective product to us. Please use this service. If your warranty claim is not acknowledged, DANSTEP GmbH will invoice you for the costs incurred. After receipt of this form, we will contact you as soon as possible. If no material defect can be determined by DANSTEP GmbH, a third party service provider or a third party, we will pass on the costs incurred to you, insofar as we are not at fault for the damage and there is no material defect. In addition, a lump sum of 75 EUR plus VAT will be charged in this case.*gtc

Here you can send us pictures/videos to your damage report (max. 10 files a 10MB = 100MB limit - allowed files: doc|docx|pdf|jpg|jpeg|png|mp4|mov|avi):

After receipt of this form we will contact you as soon as possible.