warranty claim buyer

customer number*

mail*

phone*

customer name*

address (street)*

address (zip code)*

address (city)*

country*

bill number*

invoice date (final invoice)*

reason for complaint (To check the identity of a device, the serial number must be given when making a complaint.)

object of complaint*
– Bitte auswählen –devicetrailer-/ vehicle-/ container bodyother installations
description of the defect*

serial no*

How long has the defect existed?*

other complaints
– Bitte auswählen –1234

compensation request:*
– Bitte auswählen –repairexchangefinancial compensation

message

I have read the privacy policy. (We process all data marked as voluntary on the basis of your consent).*privacy

I accept the terms and conditions of DANSTEP GmbH. In addition, I accept the regulations for passing on costs, provided that no material defect can be determined by DANSTEP GmbH, an external service provider or third parties. We will pass on the costs incurred to you on a 1:1 basis, provided that we are not at fault for the damage and there is no material defect. In addition, a lump sum of 75 EUR plus VAT will be charged in this case.*gtc

Here you can send us pictures/videos to your damage report (max. 10 files a 10MB = 100MB limit - allowed files: doc|docx|pdf|jpg|jpeg|png|mp4|mov|avi):

After receipt of this form we will contact you as soon as possible.